Oregon Community Credit Union Pilot Dials Down Call Center Workweek To The $3.2 billion eugene, ore. based credit union, which supports more than 260,000 members and 13 branches, launched a pilot program on march 13, 2023, which allows its 64 call center employees to work a four day work week. As cutoday.info reported in march, oregon community credit union began testing the benefits risks of a reduced workweek with its inbound call center team. the $3.5 billion occu pilot consists of four eight hour shifts, with team members being compensated at a rate equivalent to what they would have been paid for five eight hour shifts, occu said.
Oregon Community Credit Union Pilot Dials Down Call Center Workweek To Eugene, ore. — oregon community credit union (occu) has become one of the first u.s. credit unions to engage in a pilot program to test the benefits of a four day, 32 hour workweek with its. Eugene, ore. – oregon community credit union officials said that a pilot program launched this past spring to test a four day, 32 hour workweek in its member contact center has proven beneficial to both members and employees. occu launched the program in march as a trial program and surveys. Oregon community credit union in eugene began exploring a four day workweek in january after observing significant levels of stress and employees consistently calling out sick within the call center. call volumes had spiked during the covid 19 pandemic, prompting the credit union to nearly double the number of representatives on hand in order to minimize missed calls. Officials with the $3.4 billion oregon community credit union (occu) announced thursday that it has started a four day workweek pilot program with its inbound call center team to test whether a.
301 Moved Permanently Oregon community credit union in eugene began exploring a four day workweek in january after observing significant levels of stress and employees consistently calling out sick within the call center. call volumes had spiked during the covid 19 pandemic, prompting the credit union to nearly double the number of representatives on hand in order to minimize missed calls. Officials with the $3.4 billion oregon community credit union (occu) announced thursday that it has started a four day workweek pilot program with its inbound call center team to test whether a. Oregon community credit union in eugene is one of the first u.s. credit unions to test the benefits of a four day, 32 hour workweek with its inbound call center team. the occu pilot program will consist of four eight hour shifts, with team members being compensated at a rate equivalent to what they would have been paid for five eight hour shifts. The modified work schedule went into effect for call center employees on march 13, and has since seen staff productivity and satisfaction increase earlier than expected. more than four months into testing a shorter workweek, executives at oregon community credit union in eugene are seeing employees.
301 Moved Permanently Oregon community credit union in eugene is one of the first u.s. credit unions to test the benefits of a four day, 32 hour workweek with its inbound call center team. the occu pilot program will consist of four eight hour shifts, with team members being compensated at a rate equivalent to what they would have been paid for five eight hour shifts. The modified work schedule went into effect for call center employees on march 13, and has since seen staff productivity and satisfaction increase earlier than expected. more than four months into testing a shorter workweek, executives at oregon community credit union in eugene are seeing employees.