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Mcq With Answers Crm Pdf Sales Customer Relationship Management The document contains questions about various computer programs and concepts. it covers topics like customer relationship management (crm), databases, microsoft office applications, health and safety, and more. crm allows organizations to provide better customer service, make call centers more efficient, and help sales staff close deals faster. the data dictionary identifies field names, types. Unit 1 and 2 questions and answers free download as word doc (.doc .docx), pdf file (.pdf), text file (.txt) or read online for free. crm stands for customer relationship management. it is a strategy and process to acquire, retain and partner with selective customers to create value for both the company and customer. relationship management is the technique of providing customer.